COVID-19 impact on MRC services and programs

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Western Sydney MRC onsite return

Western Sydney MRC staff are returning to the office 3 days a week as of 18th October 202. It’s important that you understand what this means for you, your clients and community. It is our priority to keep community and staff safe and as such we have implemented a few changes to how we work during this time. As with all the decisions we make, Western Sydney MRC has your safety and wellbeing at the heart of our successful return. In order to make this a safe environment for everyone we have set out a few guidelines.

Do I need to come into the office to get services?

Western Sydney MRC is providing services both remotely and in-person from 18th October 2021. Please call us on 8778 1200 or your caseworker directly to allow us to identify your needs. You are also welcomed to email your caseworker directly regarding your appointments moving forward.

When will face to face meetings begin? When is the centre open? How can I make a booking?

We have returned to limited face to face meetings. From Monday 18th October, our office at 108 Moore Street, Liverpool is open for ‘appointment only’ bookings on Monday, Wednesday and Friday.

Please call 02 8778 1200 to speak with a staff member. They will access your request for an appointment and guide you to the correct booking type.

How can I come to the centre? Appointment only

As of the 18th October, Western Sydney MRC is open by appointment only. Please call 8778 1200 to speak with a staff member who will assess your request for an in-person meeting. Changes to appointments and the centre fully opening will be made available in the coming weeks as changes to the Public Health Orders happen.

Am I required to be vaccinated to access services?

Our services are accessible both remotely and in-person as of the 18th October 2021. To access services onsite as of the 18th October 2021 until otherwise informed, you will be required to provide proof of vaccination to attend your onsite appointment. Please note that evidence onsite at the time of the meeting will be required. Failure to show proof of vaccination means you will not be able to attend your onsite appointment. Remote services and supports remain accessible. Please speak to our staff on 8778 1200.

When will the space reopen for community meetings?

In line with NSW Public Health Orders, we will be following the guidelines closely. We will give at least one weeks’ notice when facilities will be available for community access and bookings.

Are you required to get a test before coming to the centre? 

You are not required to have a negative covid test unless you have been in contact with anyone who has tested positive, are showing symptoms but believe it is due to another reason (such as allergies) or advised by NSW Health that you need one. 

 What questions are included in the appointment pre-screening? 

To access onsite appointments, you will be asked a series of questions, including your vaccination history, health status, whether you have symptoms or have been in contact with anyone who has tested positive, the timeframe etc. 

 What is the process when I arrive for my appointment? 

On arrival for your appointment, please call your caseworker or our front desk. You will be asked the pre-screening questions again concerning your health and symptoms and close or casual contact status. Once all the questions have been asked, you will be asked to wait outside until your caseworker collects you. You are required to check in at every appointment using the QR code. Please ensure you bring a mask. We can provide you with one.

Do I need to wear a mask at Western Sydney MRC? 

Mask wearing is always mandatory on the premises of Western Sydney MRC, including staff. If you are not wearing a mask, you will not be able to enter. Keeping our staff and clients safe is a priority for Western Sydney MRC.   

How many people can attend an appointment? 

Please limit your meetings to a maximum of two people. Please advise the person who will be attending the meeting with you how many individuals are in attendance. Each person will require a pre-health screen questionnaire before attending and on arrival. 

Other information 


How can I make a complaint about not being able to access face to face services? 

We welcome your feedback and input. Please visit our website feedback page to provide feedback. If you need support to complete this form, please let our staff know. 


If you have symptoms of an allergy, can I still come to my appointment? 

If you suffer from allergies, you will be required to provide a negative COVID-19 test result within three (3) days of your appointment. 

Clients must book appointments through their caseworkers or through our front desk information and referral officer. Contact them on 02 8778 1202 or via email
Appointments will be for a maximum of 1 hour. Caseworkers will advise clients on their availability, and whether the appointment requires a face2face meeting.
We expect that all visitors to our centre agree to following our staff’s instructions and ensure that they follow the guidelines displayed regarding social distancing and hygiene best practice.
If you are unwell within the last 14 days or have had a positive COVID-19 test we ask that you do not attend your appointment and inform you caseworker. For those that tested positive we will require a confirmed negative test result.
Screening takes place to ensure the safety of our staff and community. Everyone planning to enter the MRC will be screened by being asked a few questions. These will need to be answered at the time of booking and on arrival to the appointment.
Drop-in services will resume on Monday 14th September 2020.
On arrival to the centre you will be asked to use the Hand Sanitiser provided.
To safeguard staff and the public, those that do not follow directions of the staff and centre will be asked to leave the centre

Western Sydney MRC Services Overview

Western Sydney MRC provide a range of services, supports and programs. Man of these ave been impacted by the restrictions put in place due to COVID-19. Please find a guide below and contact us if you need to find out more information.

HSP referrals
HSP referrals will still be allocated to Caseworkers who will undertake a needs assessment for the individuals/families over the phone.
Your casework appointments
All casework appointments are over the phone, Whatsapp, Facetime or FB messenger. Please call to book an appointment.
Currently, clients can be put on hold for up to 3 months. We are also allowing activities to be completed in a different way. Please speak to your caseworker to find out more information.
Domestic violence and family support
If you are someone in need please reach out to our caseworkers or any member of our team. We are here for you and will provide you with guidance and support.
If you're having difficulty paying your energy bill you could be eligible for help through the Energy Accounts Payment Assistance (EAPA) Scheme. EAPA referrals may be booked by Information and referral officer.
Emergency Relief (ER)
Assessments to be conducted over the phone. Request clients to provide evidence via email or text message. If a client is eligible for vouchers, vouchers can either be sent in the post or via email. 
Parenting Place Group
We are currently not undertaking group activities, however, you can enrol in our Parenting Place group by filling in the form, and then you can be approved to join our Facebook group.
Multicultural Playgroup
We are currently not undertaking group activities, however, you can enrol in our Multicultural Playgroup by filling in the form, and then you can be approved to join our Facebook group.

Group Activities Suspended

Community Hub
Strive Women’s Group

WDO sessions
Youth (Dropzone at PCYC)

Multicultural Playgroups
The Parenting Place

CHSP in service respite
English language sessions

More Information

Suspended Services Information

We realize this may impact the delivery of the program/service that you are attending or receiving. We apologise for any inconvenience caused. Find out more about which services in our client letter.

Stay Informed

Please ensure you are taking precautionary steps to remain healthy – and stay informed by visiting NSW health and rest assured Western Sydney MRC is taking all necessary steps to ensure the safety of our staff, clients and community.

Your Feedback

Your feedback is important to us. If you need to inform us about your concerns please use the feedback forms available on our website.

Support Resources

Find a list of resources for during this time, health and wellbeing, activities and learning links.

108 Moore Street, Liverpool NSW 2170
+ 61 2 8778 1200