Settlement Support

Western Sydney MRC’s casework service focuses on providing settlement support to migrants and refugees who have been in Australia for five years or less. Through facilitating links to mainstream and specialist services, Western Sydney MRC’s casework support service aims to develop client capacity and resilience.

Our Casework Programs

Settlement Support Program

Our Settlement Support Program (SSP) Caseworkers provide office based support to clients. SSP casework is targeted at newly arrived refugees and migrants who have been living in Australia for less than five years. Our caseworkers are focused on building client capacity to access services and participate fully in Australian life. The casework support we provide is varied, and can range from building ability to complete forms and understanding documents, through to providing referral to key supports like legal advice, and providing advocacy to resolve an issue.

Specialised & Intensive Support

Humanitarian Settlement Programme Tier 3: The Humanitarian Settlement Programme (HSP) provides support to humanitarian entrants to settle in Australia upon arrival. Specialised and Intensive Services (SIS) are a component of the HSP that offer additional support to clients with exceptional or complex needs. HSP case managers work collaboratively with clients to address their needs.

The Department of Social Services (DSS) must receive and approve a referral for SIS before services to an individual can commence. Any member of the public can refer a person for SIS by completing the HSP SIS referral form available from the DSS website.

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