Settlement Support Manager

About the role:

The Settlement Support Manger will support and lead a diverse team of front-line staff within Refugee Resettlement and Employment programs. Key duties and responsibilities include:

  • Support and supervision of front-line staff
  • Manage Programs Logistics and implementation across multiple funded programs
  • Propose, develop and implement initiatives to ensure relevance in service delivery to clients, in alignment with best practice, sector developments and to enable delivery of cutting edge practices and service
  • Develop, review and refine programs, projects, documents, tools, policies and procedures for the Settlement Support Team, and at times, across the organisation.
  • Develop and maintain strong relationships with service delivery and funding body partners.

Essential selection criteria

  • Tertiary qualification in community services or other equivalent
  • Minimum 5 years’ experience in the community services sector
  • Sound understanding of working with culturally and linguistically diverse communities and refugees
  • Demonstrated capacity in leading, supervising, training and developing team members
  • Skill and experience in developing, implementing and coordinating programs and projects
  • Skill and experience managing multiple concurrent programs and contracts
  • Demonstrated report writing skills, and ability to adhere to multiple reporting requirements
  • Proven ability to critically analyse situations and recommend solutions, and respond to escalated client matters
  • Excellent interpersonal communication skills
  • High level stakeholder engagement skills and experience
  • Outstanding time management skills
  • Strong computer skills, with confidence in utilising CRM databases
  • Compliance Checklist
    • Have or able to obtain a current first aid certificate
    • Able to provide a clear Working with Children Check and Police Clearance (to be supplied before starting)

How to apply for this job

Lodging a Job application with The Western Sydney Migrant Resource Centre

When lodging your application, make sure you submit the following information:

  1. Letter of application addressing the selection criteria, essential and desirable.
  2. Resume outlining your qualification and experience
  3. Name, position and phone number of at least 2 professional referees

Applications via email or post are accepted.  It is your responsibility to ensure that the application gets to the centre on time. We will not take any responsibilities for technical difficulties or lost applications.

Please make sure that the application is received by the Western Sydney MRC by the due date. Late applications may not be accepted.

Any questions about your application should be directed to the convener of the panel or the person identified in the application.

All applications are to be addressed to the Settlement Support Manager and sent to:

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